First we were pleased that they actually have a store and people answering the phones! They had their man out the next day making patterns and had our tops installed in two weeks on the day they said they would. The pattern guy did an amazing job and made it very easy for the installers to put down the tops. The installers did an amazing installation also. We have never ever been happier with friendliness and professionalism in our lives. From the sales ladies in the office, the measuring and the install, we would recommend them to the most discriminate buyer!